Free Returns Service
This means you can return the product for free within 15 days of receiving the product. Our partner suppliers offer free returns service for customers from the following 24 countries:
RU/US/ES/FR/BR/NL/IL/UK/DE/IT/CA/AU/BE/PT/MX/UA/CZ/CH/CL/JP/AE/SA/KR/PL Returning the package within the scope of the Free Return service is completely free. However, please note that you can only enjoy one-time free local returns for an order. If you initiate more than one return request as part of an order, you may receive free local returns only once and other returns may continue to receive local returns, but you must bear the cost of return shipping to the designated local return address. Therefore, please consider returning the items together to avoid paying this additional shipping cost.
A refund will be issued once we receive your package and confirm that the refund terms are met. The sooner you return the item(s), the sooner you will receive your refund! Can you exchange instead of return? We’re sorry, but item trades are not currently supported. However, since return order and new order are independent processes, you can place a new order before or after receiving a refund. If you wish to return the item, please confirm receipt of your package by clicking “Order Received” and then submit a “Return or Exchange” Ticket with supporting evidence (photos or videos). We do not provide Return Label service. Please contact our customer service advisor.
After submitting your ticket, our Customer Service will confirm your return request based on our policy, warranty, product condition and evidence you provide. Nor are we responsible for any after-sales issues done incorrectly without any prior approval from Elitshop. Also, it can be used for taking photos, video proof, etc. We need justification for every claim. When will I receive my refund? As ELITSHOP and Sellers know how important your money is, we make sure that the fund is guaranteed and the refund is made accordingly. Usually, it takes 3-20 working days depending on different banks, with ‘Free Return’ service for buyers to get a refund after the refund has been successfully processed by ELITSHOP and Sellers to decide whether you want to keep or return the item (on time delivery date) in addition) you get an extra 15 days. for any reason. It is completely free.
If Seller offers Free Returns, it will be clearly marked on the product details page as follows: You can check the order details to confirm if the refund has been processed successfully. If your order is not delivered on time and the seller has approved the shipping, you can extend the Purchase period for items that are accepted for return. The product will be returned to you when you receive the product, together with its box and invoice (with a petition written “BANK ACCOUNT INFORMATION” if your complaint and payment method have been sent the product price (excluding the shipping fee). Non-returnable items (except manufacturer’s fault); Personalized products Textile products (for hygiene reasons) For products other than the above, there is no refund in the “Product Detail” section. If you want to check the packages that did not reach you, please contact customer service within the required time. We hope you are satisfied with our service. Thank you for your cooperation